Corporate Governance

Amana is in compliance with the legislative and regulatory authority requirements in the Kingdom of Saudi Arabia. The company has adopted a Corporate Governance framework based on shared responsibilities between the Board of Directors and the Executive Team.

The framework is implemented and upheld by the Executive Team across all facets of the organisation, ensuring them with complete transparency and disclosure. The team conducts independent and periodic audits of all departments ensuring their compliance with the company’s policies and procedures.

Articles of Association

Corporate Governance

Feel free to contact us — our team is ready to assist you.

You may submit a request through any of the following channels:

  • Online: Complete the complaint form below and click Submit
  • Email: customercare@amana-coop.com.sa
  • Call Center: 8001240242
  • Social Media (X Platform): @amanasaudi

Next Steps:

You will receive a request reference number once you submit your request through our channels. You can follow up with us using this reference for any update. We aim to address all requests within five (5) working days, though some complex cases may take longer.

To help us serve you efficiently, please provide:

  • Full Name
  • Policy or Claim Number (if applicable)
  • Contact Information (mobile number and email)
  • Category (e.g., Motor, Medical, Home, etc.)
  • Description of the issue and any supporting documents

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 5 working days), you may refer your complaint to the insurance regulator.