Customer Care

You may submit a request through any of the following channels:

• Online: Complete the complaint form below and click Submit
• Email: customercare@amana-coop.com.sa
• Call Center: 8001240242
• Social Media (X Platform): @amanasaudi

Next Steps:

You will receive a request reference number once you submit your request through our channels. You can follow up with us using this reference for any update. We aim to address all requests within five (5) working days, though some complex cases may take longer.

To help us serve you efficiently, please provide:

• Full Name
• Policy or Claim Number (if applicable)
• Contact Information (mobile number and email)
• Category (e.g., Motor, Medical, Home, etc.)
• Description of the issue and any supporting documents

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 5 working days), you may refer your complaint to the insurance regulator.

• Insurance Authority, through customer care landing page: http://care.ia.gov.sa/
• IDC, through their contact details: https://www.idc.gov.sa/